Frequently Asked Questions
Questions about Cangshan Knives
What types of steel are used in Cangshan Knives?
THE DIFFERENCES BETWEEN STEELS EXPLAINED
A great knife comes from excellent materials. There is a wide variety of different steels that offer various levels of performance for knives of every calibre. Traditionally the steels utilised in cutlery focus on a balance between the softness and hardness of the steel.
Knives ranged by Cangshan Cutlery Australia are made from:
- GERMAN X50CrMov15 STEEL
- SWEDISH SANDVIK® 14C28N STEEL, or
- JAPANESE VG10 STEEL
Where are Cangshan knives made?
Cangshan have many factories located in countries all around the world, including:
- Yangjiang, China
- Solingen, Germany
- Seki, Japan
Are Cangshan Knives actually good?
We are biased, but yes, we believe so!
Every Cangshan blade goes through an ultra-precise 6 stage heat treatment which brings out the best qualities of each steel. We believe heat treatment is the key to a great knife. Even slight variations of a few degrees at any point in the process can cause the knife's hardness to vary throughout the blade.
This is the reason it took 2+ years of research and development to dial in the specific heat treatment process that would ensure Cangshan knives are both hard enough to take a sharp 16 degree edge, and durable enough to keep that sharp edge during heavy kitchen use.
Every knife from Cangshan is handcrafted and hand sharpened, these are real, passionate artisans creating beautiful, functional tools.
Are Cangshan Knives dishwasher safe?
We strongly suggest you hand wash and dry Cangshan Knives immediately after use.
With any high-quality kitchen knife that has carbon in the steel, hand-washing and drying them immediately after use will extend the life of the blade and prevent damage to the blade over a long-term period.
Even knives with more Chromium in the blade can rust when exposed to water that sits on them for a long time, just like in a dishwasher.
It’s always just best practice to wash and dry right away, and by hand.
How do I clean the kitchen shears in my block set?
Cangshan Kitchen Shears are designed to be separated into two pieces so you can easily clean them and ensure no bacteria grows and no food gets stuck in any crevice.
Treat your Cangshan kitchen shears as you would a Cangshan knife, and hand wash and dry your kitchen shears immediately after use.
Frequently Asked Questions
Questions about Ordering & Claims
Can I use more than one discount code at checkout?
No, generally all codes and offers are independent of each other and cannot be used in conjunction with any other offer or discount.
Can I pick up from your warehouse?
Our Australian warehouse is located in Kewdale, Western Australia.
If you'd like to pick up your order in person from our warehouse, please get in contact with our team BEFORE you have placed your order.
My product is faulty, what do I do?
If your product is faulty, you can make a warranty claim.
If you would like to make a warranty claim, please email us at info@cangshancutlery.com.au or give us a call on 1800 099 012.
Can I use Afterpay at checkout?
Yes, Cangshan Cutlery Australia accepts Afterpay.
Can I use PayPal at checkout?
No, you cannot use PayPal at checkout.
Still need your question answered?
The team at Cangshan Cutlery Australia is here to help with dedicated service from our office based in Perth, WA.
Contact us via our form below or by calling our office on 1800 099 012 from Monday to Friday between 8:30am and 4pm AWST.