Refund policy

CANGSHAN CUTLERY AUSTRALIA ONLINE REFUND POLICY
Please choose carefully. We do not provide refunds if you simply change your mind or make a wrong decision.

Milner's Brands (“Cangshan Cutlery Australia Distributors”) warrants to the consumer or the entity who or which is the initial purchaser or, in the case of a gift, to the initial consumer recipient of this Cangshan product (“you” or “your”) that such product will be free from defects in workmanship and materials under normal use and conditions (as described below) for your lifetime (the “Coverage Period”).

WARRANTY
This Warranty covers: (a) all parts of this product (except as noted below) and (b) defects in workmanship or materials under normal use and conditions. For purposes of this Warranty, “normal use and conditions” means use and conditions that (i) are in connection with appropriate culinary purposes as intended by Cangshan and (ii) are not described in whole or part in the exclusions outlined in the next part of this Warranty.

EXCLUSIONS

Cangshan products are professionally crafted tools, but are not indestructible, so each of the following is excluded from this Warranty:

  • Injuries and damage (including without limitation bent tips, chipped or broken blades and melted handles) caused by or resulting from in whole or part any or all of the following: modification(s) not authorised by Cangshan, misuse, abuse, neglect, acts of God (including without limitation fire, tornadoes, hurricanes or earthquakes), accident, inappropriate use (including without limitation cutting frozen foods or bones, opening jars or cans and cutting on dense surfaces (such as cooling racks, glass, granite and stainless steel); modifications
  • Each Cangshan product that is made of wood or, in the case of a product—such as a knife with a wooden handle—that combines wood and other materials, only the wooden portion, because wood is a natural product that cannot be guaranteed (please contact Cangshan Customer Service at the number or email below to discuss options for such products);
  • Sharpening tools and honing steels, due to their abrasive nature; and
  • Customary wear and tear, including without limitation straight-edge and serrated blades that are dull, bent, scratched, corroded or marked.

STATUTORY RIGHTS

The terms of the warranty set out herein are additional to, and in no way limit, vary or exclude any rights conferred by any conditions or warranties imposed by the provisions of the Trade Practices Act, 1974, and/or any similar fair trade legislation of any state in Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

REQUEST A RETURN
Please contact our Consumer Care Department on FREECALL 1800 099 012 to obtain more details or alternatively email your enquiry to consumer.care@milners.com.au.

Consumer Care Consultants are available to assist with any enquiries from 8:30am – 4:00pm (WST) Monday to Friday, excluding WA public holidays. If your call is answered by an answering machine all our consultants are busy attending to other inquiries so please leave your name and number (including area code) and a consultant will endeavour to return your call as quickly as possible.